Sabtu, 29 September 2012

[P635.Ebook] Download PDF Surprise! The Secret to Customer Loyalty in the Service Sector, by Vincent P. Magnini

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Surprise! The Secret to Customer Loyalty in the Service Sector, by Vincent P. Magnini

Surprise! The Secret to Customer Loyalty in the Service Sector, by Vincent P. Magnini



Surprise! The Secret to Customer Loyalty in the Service Sector, by Vincent P. Magnini

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Modern consumers are being bombarded with information from every angle. They can't absorb it all and, consequently, tune-out large portions of the information. Therefore, in order to gain their full attention, firms must find ways to surprise them during transactions. They must spawn mental script deviations for them. Research indicates that these script deviations can cement their loyalty. Therefore, Surprise! The Secret to Customer Loyalty in the Service Sector details how to create a surprise culture in a service firm. Any owner or manager competing in one of the many service sectors would benefit from implementing the information contained within these pages.

  • Sales Rank: #1474882 in Books
  • Published on: 2014-10-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.02" h x .30" w x 5.98" l, .43 pounds
  • Binding: Paperback
  • 180 pages

About the Author
Virginia Tech

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Rabu, 19 September 2012

[H254.Ebook] Free PDF Color Atlas of ENT Diagnosis, by Tony R. Bull

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Color Atlas of ENT Diagnosis, by Tony R. Bull

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Color Atlas of ENT Diagnosis, by Tony R. Bull

Since its first publication in 1974, the Color Atlas of ENT Diagnosis has established itself as an essential overview of ENT, brilliantly illustrated with a wealth of high-quality color photographs. Now in its fourth edition at Thieme, the Flexibook has been updated to cover the latest developments in areas such as nasal endoscopy and digital hearing aids. The concise text is divided into five main sections - examination, ear, nose, pharynx and larynx, and head and neck. The focus is on examination and diagnosis of both common and atypical disorders, with brief details of medical and surgical treatment where appropriate. Turn to this Flexibook to profit from the author's expertise in ENT diagnosis.

  • Sales Rank: #1765948 in Books
  • Brand: Brand: Thieme
  • Published on: 2003-06-18
  • Ingredients: Example Ingredients
  • Original language: English
  • Number of items: 1
  • Dimensions: 7.50" h x 5.25" w x .50" l,
  • Binding: Paperback
  • 258 pages
Features
  • Used Book in Good Condition

Review
The text accompanying the illustrations is of the highest standard and reflects the author's mastery of his subject...Recommend[ed].--Journal of Laryngology & Otology This text will be a very quick reference guide for many commonlyencountered otolaryngology entities, and will serve as a good introduction to our specialty. Head & Neck August 2011Superbly illustrated with high-quality photographs, this pocket volume serves as a useful introduction to ENT surgery for medical students, medical practitioners and casualty officers. It will undoubtedly stimulate an interest in the subject in all who read it. --Annals of the Royal College of Surgeons of England (from an earlier edition) . . . his thoughts on otolaryngology are based on clinical acumen, experience and common sense . . . the photographs and text make up an apposite, well-revised and up-to-date account of diagnostic techniques in ENT practice. --British Journal of Hospital Medicine (from an earlier edition)

From the Back Cover
Since its first publication in 1974, the Color Atlas of ENT Diagnosis has established itself as an essential overview of ENT, brilliantly illustrated with a wealth of high-quality color photographs. Now in its fourth edition at Thieme, the Flexibook has been updated to cover the latest developments in areas such as nasal endoscopy and digital hearing aids. The concise text is divided into five main sections - examination, ear, nose, pharynx and larynx, and head and neck. The focus is on examination and diagnosis of both common and atypical disorders, with brief details of medical and surgical treatment where appropriate. Turn to this Flexibook to profit from the author's expertise in ENT diagnosis.

About the Author
Private Practice, Otolaryngology, Facial Plastic Surgery, London, UK

Most helpful customer reviews

0 of 0 people found the following review helpful.
Great book
By Former Alaskan
Lots of great pictures. Fairly thorough. A couple of questionable statement but overall a great intro to E.N.T. disorders

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Senin, 10 September 2012

[C590.Ebook] Fee Download Comprehensive Capricorn, by British L. Rivers, Dr. Manifest

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This book, written by Dr. Manifest, creator and administrator of the most accurate and most popular Capricorn Community in the world, Released initially as an E-Book exclusively; shot to # 1 in less than a week. He has an extremely sharp and keen insight into all 12 signs of the zodiac, but his emphasis is on those born under the sign of Capricorn because that is the sign he was born under. His mantra has always been “quality over quantity”… He comes from a somewhat unique perspective because his teachings deal with astrology, strictly from a behavioral science perspective, unlike the average astrologer who delves into the fortune telling aspect of the power of the zodiac. He has built a tremendous following all over the world for his popular, daily postings, inspirational “words of wisdom” and relationship insight, assessments and advice. With this book, he gives an in-depth, comprehensive look and breakdown of all those born under the zodiac sign of Capricorn; how they think, their mindset, attitude, how they are as parents, in business, in relationships, in the bedroom, etc… There has never been a book this comprehensive, dealing with the complex nature of Capricorn; and although this book is without a doubt comprehensively Capricorn, it is filled with so much more, that everyone of all zodiac signs can pull some knowledge and inspiration from. This book also deals with compatibility assessment of Capricorn with all 12 signs of the zodiac; plus it gives an in depth breakdown and description of all 12 signs of the zodiac as well. Dr. Manifest speaks on the application of Universal Laws to have a better, more successful life, The Power of Spoken Word (manifesting your own destiny) and jam packed with all kinds of inspirational and philosophical words of wisdom that will teach, help, inspire, encourage and enlighten everyone, regardless of age, zodiac sign, ethnicity, religion, gender, national origin, etc....This book would not be complete without a level of spiritual understanding, that you must have when dealing with unlocking and understanding the powers of the Universe. You must be physically, mentally and spiritually aligned with the Universe to be able to proverbially move mountains. Simply put, This book is a must have for everyone!

  • Sales Rank: #408325 in Books
  • Published on: 2015-07-04
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .37" w x 6.00" l, .50 pounds
  • Binding: Paperback
  • 148 pages

Most helpful customer reviews

7 of 7 people found the following review helpful.
Capricorn Love!
By ddyzgrl
This book was well written. It made me laugh, made me think, taught me some truth on many things I thought I knew and it was GOD based. Not only was it informative with regard to Capricorn ways but also touched relationship and spiritual aspects that any individual will find helpful. Once I picked the book up it was hard to put down until I was finished.

4 of 4 people found the following review helpful.
Love the Capricorn :)
By Julia
First and foremost an excellent book. This book hits the nail on the head about the character of a Capricorn. The definition of the word "comprehensive" best describe the Capricorn in full. For me as I read this book, help me to totally understand myself and my character on a daily basis with people. This book is amazing and well spoken and enlightening! It is hard to put down when you start to read it. I suggest to all Capricorns to purchase this book. After you read it please, please write a review here so that other Capricorns can embark on the life of the Capricorn. 5 stars +

4 of 4 people found the following review helpful.
A MUST HAVE FOR EVERY CAPRICORN!
By Tammy Zito
If you are a Capricorn this is a must have! I have learned so much about myself and now the next time I get into a relationship with someone I am going to have them read this so that he will better understand me. THANK YOU Dr. Manifest for blessing us with this awesome information!!

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[Q887.Ebook] Download PDF The Integrative Nutrition Journal, by Joshua Rosenthal

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The Integrative Nutrition Journal, by Joshua Rosenthal

This 3-month daily journal will help you and achieve your wellness goals. Record what you ate, how you feel, the choices that did and did not serve and support you, and discover which lifestyle and food choices are right for you. Deconstruct your health concerns and learn to make choices that make you feel your most vibrant

  • Sales Rank: #766352 in Books
  • Published on: 2006-06-15
  • Released on: 2006-06-20
  • Number of items: 1
  • Dimensions: 1.20 pounds
  • Binding: Spiral-bound
  • 350 pages

About the Author
Joshua Rosenthal is the Founder and Director of the Institute for Integrative Nutrition. He is the author of The Energy Balance Diet and Integrative Nutrition: The Future of Nutrition.

Most helpful customer reviews

1 of 1 people found the following review helpful.
The Best Daily Journal
By MDiLuzio
This journal hits all the topics ranging from gratitude and your daily goals to what you ate and how you feel.
It is the perfect journal to get grounded and stay on task as well as implementing a daily practice of gratitude.
Every week there are weekly check-in pages and guided exercises too.
It truly is a wonderful tool, I have shown several people and they too think it is great!
Hat's off to Joshual Rosenthal for developing this!

0 of 0 people found the following review helpful.
Wonderful tool for healthy life
By M. Montour
I am a student of IIN and love the journal format so much that I continue to use it well past the first 3 months. I am nearly finished with the second and expect to buy a third one and maybe a fourth! A great way to keep track of one's progress in health matters and serves as food journal as well.

0 of 0 people found the following review helpful.
Easy to use
By quilty_joyjoy
This is a great format for quickly noting nutrition goals and habits. It is very easy to use and helpful exercises at the end of each week to work through thoughts and feelings.

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Fifteen-year-old Kambili and her older brother Jaja lead a privileged life in Enugu, Nigeria. They live in beautiful house, with a caring family, and attend an exclusive missionary school. They're completely shielded from the troubles of the world. Yet, as Kambili reveals in her tender-voiced account, things are less perfect than they appear. Although her Papa is generous and well respected, he is fanatically religious and tyrannical at home-a home that is silent and suffocating. As the country begins to fall apart under a military coup, Kambili and Jaja are sent to their aunt, a university professor outside the city, where they discover a life beyond the confines of their father's authority. Books cram the shelves, curry and nutmeg permeate the air, and their cousins' laughter rings throughout the house. When they return home, tensions within the family escalate, and Kambili must find the strength to keep her loved ones together. Purple Hibiscus is an exquisite novel about the emotional turmoil of adolescence, the powerful bonds of family, and the bright promise of freedom.

  • Sales Rank: #10509 in Books
  • Published on: 2012-04-17
  • Released on: 2012-04-17
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.31" h x .88" w x 5.50" l, .70 pounds
  • Binding: Paperback
  • 336 pages

Amazon.com Review
Purple Hibiscus, Nigerian-born writer Chimamanda Ngozi Adichie's debut, begins like many novels set in regions considered exotic by the western reader: the politics, climate, social customs, and, above all, food of Nigeria (balls of fufu rolled between the fingers, okpa bought from roadside vendors) unfold like the purple hibiscus of the title, rare and fascinating. But within a few pages, these details, however vividly rendered, melt into the background of a larger, more compelling story of a joyless family. Fifteen-year-old Kambili is the dutiful and self-effacing daughter of a rich man, a religious fanatic and domestic tyrant whose public image is of a politically courageous newspaper publisher and philanthropist. No one in Papa's ancestral village, where he is titled "Omelora" (One Who Does For the Community), knows why Kambili¹s brother cannot move one of his fingers, nor why her mother keeps losing her pregnancies. When a widowed aunt takes an interest in Kambili, her family begins to unravel and re-form itself in unpredictable ways. --Regina Marler

From Publishers Weekly
By turns luminous and horrific, this debut ensnares the reader from the first page and lingers in the memory long after its tragic end. First-person narrator Kambili Achike is a 15-year-old Nigerian girl growing up in sheltered privilege in a country ravaged by political strife and personal struggle. She and her brother, Jaja, and their quiet mother, who speaks "the way a bird eats, in small amounts," live this life of luxury because Kambili's father is a wealthy man who owns factories, publishes a politically outspoken newspaper and outwardly leads the moral, humble life of a faithful Catholic. The many grateful citizens who have received his blessings and material assistance call him omelora, "The One Who Does for the Community." Yet Kambili, Jaja and their mother see a side to their provider no one else does: he is also a religious fanatic who regularly and viciously beats his family for the mildest infractions of his interpretation of an exemplary Christian life. The children know better than to discuss their home life with anyone else; "there was so much that we never told." But when they are unexpectedly allowed to visit their liberated and loving Aunty Ifeoma, a widowed university professor raising three children, family secrets and tensions bubble dangerously to the surface, setting in motion a chain of events that allow Kambili to slowly blossom as she begins to question the authority of the precepts and adults she once held sacred. In a soft, searing voice, Adichie examines the complexities of family, faith and country through the haunted but hopeful eyes of a young girl on the cusp of womanhood. Lush, cadenced and often disconcerting, this is an accomplished first effort.
Copyright 2003 Reed Business Information, Inc.

From School Library Journal
Adult/High School-Kambili, 15, and her older brother, Jaja, live under a brutal dictatorship in their native Nigeria and also in their home. Their father beats them and their mother for the slightest perceived offense. Papa is also a fanatic Christian who gives freely of his immense wealth and is admired by all. The children's world changes when they are allowed to visit their Aunty Ifeoma, who teaches in a university town nearby and lives a relaxed life on little money. Her children talk back, have messy rooms, and help cook wonderful food. And their beloved grandfather, Papa-Nnukwu, favors the old gods. Kambili meets Father Amadi, a liberal priest, and falls in love with him. Upon Nnukwu's death, Papa arrives to take them home, but Jaja now questions his authority, and when Papa finds Kambili with a picture of her heathen grandfather, he kicks and beats her so severely that she is hospitalized. Mama poisons Papa's food, but Jaja confesses to the murder and is imprisoned. The Nigerian government falls; Aunty Ifeoma loses her job and leaves with her children for America; and Father Amadi leaves for his next assignment. Yet there is hope that after three years in prison, Jaja will be released, and Mama finally smiles. Aunty Ifeoma and their cousins have brought joy and laughter to Kambili and Jaja, and that cannot be taken away. This is a harsh story, almost unbearable at first, but beautifully written.
Molly Connally, Chantilly Regional Library, VA
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Most helpful customer reviews

1 of 1 people found the following review helpful.
A young girl navigates family and social upheaval
By Molly
This is a memorable coming-of-age novel, Adichie's first. It takes place during the military dictatorship of the 1990's, whose oppressive shadow is everywhere. Fifteen-year old Kambili belongs a privileged sector of Nigerian Igbo Catholic society, but is far from privileged. In its focus on suffocating religion and patriarchy Purple Hibiscus reminded me of the novels of Miriam Toews (on growing up as a rebel Mennonite), but Kambili's father is more of a monster than anyone in Toews' books, abusive as he was abused as a boy by colonial priests. Politics and religion dominate the novel. Nearly every character resists the military regime and its violent enforcers in some way, whether by open rebellion or quiet survival. Fuel shortages dominate daily life; grocery shopping trips are planned around the last gallon of gas. The university where her aunt teaches is shut down following student uprisings. I loved the landscapes, the humor, the flowers and foods. I also loved her "traditionalist" grandfather and her marvelous aunt. Her father is interesting and multi-dimensional: a tyrant to his family, a hero to the resistance against the military regime. Religion is also many-sided: a link to the pre-colonial past, a tool of colonialism and white supremacy, a guide to the "just" life, a prison for women and children...What I didn't love is the sentimentalizing of a (platonic but sexually loaded) relationship between a fifteen-year-old and her charismatic priest. With all we know about pedophile priests this is jarring and inadvertently sinister. The novel has other flaws inherent in choosing a main character with the Stockholm syndrome- Kambili is so passive, so victimized, that it is hard to believe in her if it were not for her admiration of the strong women around her. I want to read all of Abichie's books now. From her TED talk: "I am angry. Gender as it functions today is a grave injustice. We should all be angry. Anger has a long history of bringing about positive change, but in addition to being angry, I’m also hopeful because I believe deeply in the ability of human beings to make and remake themselves for the better."

1 of 1 people found the following review helpful.
You Have to Read this Book!
By J. Udo
Wow, this was a very, very good story. Chima kept me interested throughout the entire book. I wanted to know and learn more about the characters (especially the father in the story); and, to know what’s going to happen next. And having been to Nigeria a couple of times, she managed to "send me back" there by mixing in some of the language, customs, and "flavors of life" and the experiences of the people. As I was reading, I would close my eyes and imagine the scene: The room, the food, whatever she was describing. I found myself in a part of Nigeria, or at least temporarily! The way the book ended, it could also be a sequel...?! Also, having read two of her other books “Half of a Yellow Sun” and “That Thing Around Your Neck”, Ms. Ngozi has quickly become one of my favorite writers. I’m about to read her next book “Americanah”. Look for my review of that one soon!

1 of 1 people found the following review helpful.
Moody, complex and interesting story!
By Abou Fall
This was my first Adichie Novel and I have since gone on to read several others because I enjoyed this one so much. I found myself transported to the town when the story takes place and felt as thought I were an invited guest to be witness to the trials and tribulations of the characters. It was nice to get a glimpse into the world of the Nigerian people from a perspective we don't often get here in the US. I would recommend this book for a book club, or general discussion between friends. There are parts of the story that are difficult to consume but most likely represent the realities in some peoples lives. The Author did not try to hid these realities and by including them in the story it adds additional texture and makes the characters that much more real though some less likable.

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Jumat, 07 September 2012

[H961.Ebook] Free Ebook The History of the Church and the Local Churches, by Witness Lee

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The History of the Church and the Local Churches, by Witness Lee

In this book we want to see how the Lord has moved in the past among His children for the accomplishment of His purpose. First, we want to see the history of the church in a general way, and then we want to see the history of the local churches beginning from 1922.

  • Sales Rank: #1564696 in eBooks
  • Published on: 1999-05-01
  • Released on: 1999-05-01
  • Format: Kindle eBook

Most helpful customer reviews

0 of 0 people found the following review helpful.
excellent eyewitness account
By Amazon Customer
An awesome history of what happened in China in the last century

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